DATA DELETION REQUEST
Request the deletion of your personal data
Processing Time: 7 Business Days
How to Delete Your Account
You can request the deletion of your Bookem account and all associated personal data through the following methods:
Option 1: In-App Deletion
- Open the Bookem App
- Go to your Account Settings
- Select "Delete My Account"
- Verify your identity via OTP sent to your email/phone
- Confirm the deletion request
Option 2: Email Request
Send an email to info@bookemdubai.com with the subject line "Data Deletion Request" and include:
- Your full name
- Email address associated with your account
- Phone number associated with your account
- Reason for deletion (optional)
What Data Will Be Deleted
Upon processing your deletion request, the following data will be permanently removed:
- Your profile information (name, email, phone number)
- Profile photo (if uploaded)
- Booking history and preferences
- App usage data and analytics associated with your account
- Any saved venues or favorites
Data That May Be Retained
In compliance with legal and regulatory requirements, some data may be retained:
- Transaction records and receipts (as required by UAE law)
- Data necessary for fraud prevention and security
- Information required to resolve disputes or enforce agreements
- Anonymized analytics data that cannot identify you
Important Notes
- Processing Time: Your request will be processed within 7 business days from the date of receipt.
- Active Bookings: Any active or upcoming bookings will be automatically canceled upon account deletion.
- Irreversible Action: Account deletion is permanent and cannot be undone. You will need to create a new account to use Bookem again.
- Third-Party Data: Data shared with third-party venues or partners prior to deletion may be subject to their own retention policies.
Contact Us
If you have any questions about the data deletion process or need assistance, please contact us:
Bookem LLC
Sharjah Media City, United Arab Emirates
Email: info@bookemdubai.com
Phone: +971 58 563 6977